Cannot generate token

beanzyMember

I have taken over management of an Ebay store and someone prior to me had signed up with Auctiva and created a token with their Auctiva account.

How can I have an unknown Auctiva account release the Ebay store I am trying to manage so that I can generate a Token and manage this store?

I have tried to create the Token but get an alert message "An eBay account with your eBay username already exists, but belongs to a different user. Do you have multiple Auctiva accounts?".

Any help in resolving this issue would be helpful. FYI - The store name has changed recently and am not sure if this has anything to do with it but thought I would mention it.

RB

7/23/081:00 PM

Original Post

<ul id="{%=id%}ButtonGroup" class="button-group h-popup-buttons even-button-group even-1">
    <li id="{%=id%}Okay_buttonContainer"><a id="{%=id%}Okay" href="javascript:void(0);" class="button success no-margin-bottom h-alert-modal-ok-button" role="button">OK</a><script type="text/javascript">
        (function() {
            function {%=id%}Okay_click(event, data) {
            {%=id%}Popup.hide();
        }
        
                $('#{%=id%}Okay').on('click', {%=id%}Okay_click);
        })();
    </script></li></ul><a href="javascript:void(0);" class="close-reveal-modal" aria-label="Close Modal">&#215;</a><div class="last-modal-focus focus-utility-element" tabindex="0"></div>
</div>
<script type="text/javascript">
        (function() {
            {%=id%}Popup = new SS.Popup.ModalPopup('{%=id%}');
        })();
    </script>

Skip to main content

Membership Required

Remove From Your Block List

Manage Follow Preferences

Block

Please wait...