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Reply to "Cant SCHEDULE listings with new format"

Hi Scott,

Thanks for letting us know about this problem you are encountering with the new Saved Listings page. However, as with the other problem you reported with respect to your folders all showing the same items, I am not aware of any technical problems that would explain why you are unable to schedule your items from the new Saved Listings page.

The first thing I recommend trying which has the potential to resolve this problem is to clear your cache and then close and reopen your browser, which can be done via the following process using the latest version of Firefox:

Please click on the 'Firefox' menu button at the top left of the browser and then mouse over the 'History' menu on the right side of the resulting pop up menu. Click on "Clear recent History..." and ensure the boxes next to "cache" and "cookies" are checked, and then click the "Clear Now" button.

Also, please ensure that only one browser window is open when you are doing this or your cache may not empty properly.


I realize that you typically like to use Chrome and you are welcome to try the similar option available in that browser but, given that we do not support Chrome, we will have to keep our troubleshooting focused on behavior that can be tested and verified through the Firefox or Internet Explorer browsers.

If you continue to encounter the same problem after clearing your cache are restarting your browser, please contact our customer support team by mousing over the "Help" tab and selecting the "File Support Case" option and we will be happy to continue working on this with you.

-Mike
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