Reply to "Certain ebay sales not showing in Auctiva no answers from tech support"

Hello Apopinions - 

I am sorry to hear that you have run into difficulty with some transactions coming though appropriately in to your account and that you have run into delays with responses to your support tickets. 
Please be aware that in the last week we have had some difficulties in general as noted in the post here.

Our engineers have been working to fully restore service and currently the site is operating normally.

We'd want to look into the specific sales involved, so please be patient with your support cases as our team is handling all the cases related to the trouble as well as the regular cases we receive.  Please understand that we respond to all support queries in the order that they arrive and we will respond to you as rapidly as we are able.  Please be sure that your case in you have included the item numbers for the items affected and any other details which may be relevant so our agents can look into it for you.

 - Craig

Copyright © 1999-2018 Auctiva.com. All rights reserved.
×
×
×
×