Reply to "Certain ebay sales not showing in Auctiva no answers from tech support"

Hello again,

I've taken a look into the account you reference and see what you refer to, however, our engineers have been in contact with eBay regarding the difficulty with the transaction you refer to as some of the data regarding some transactions from eBay is in a different format that the usual data we receive and unfortunately at this time, our work ticket for this issue remains open. Our engineers have continued the investigation and any new information, similar to your more recently filed support case (which does now have a response), is added to the ticket we have open and assists with the process.

At this time, I have no new updates and can only assure you that we are continuing to work on a resolution of the issue and will update the related support tickets as soon as more information regarding this trouble becomes available.

Apologies for the continued inconvenience and thank you for your continued patience in this matter.

- Craig

10/7/192:26 PM

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