Reply to "charged twice for insurance"

auctivamikedAuctiva Customer Support Manager

Hi dcsbodyjewelry,

I'm sorry to hear about the confusion surrounding this issue. As it sounds like you've already figured out, when you insure your shipments through Auctiva, there is no need to purchase additional insurance for those packages through USPS. If you purchased any insurance policies this month that we have not already paid our insurance provider for, we may be able to cancel those for you and remove the associated charges from your account though.

If you did purchase any Auctiva insurance policies during the month of July for which you also purchased insurance through USPS, please let us know by contacting our customer support team and we'll see what we can do to help you out there.

You can reach our customer support team by completing the form on the following page of our site: http://www.auctiva.com/free-au...tware-help/help.aspx

-Mike

7/24/095:56 PM

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