Reply to "Closed / Active Listings having items moved to the Imported Folder"

auctivamikedAuctiva Customer Support Manager

Hi Ed,

Thanks for contacting us regarding this matter. The only reason that items should appear in the Imported Listings folder on your Closed Listings page under normal circumstances (if they were not specifically placed there) is if the listings were posted directly outside of Auctiva, such as directly through eBay or another listing service, and then imported into our system after.

Since this was a new occurrence for you, I suspect that a glitch occurred which caused these items not to be entered into the Auctiva system immediately when they were posted and that they were then imported into your account later as if they had been posted outside of eBay.

I'm not quite sure what would have caused this to happen, but I did respond to your support case about this yesterday and I will send the details over to our engineering team if you confirm that you did not post those items outside of Auctiva.

-Mike

1/6/129:46 AM

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