Reply to "Closed listing in active file-can't purchase insurance Emergency"

auctivamikedAuctiva Customer Support Manager

Hi annkate,

It can often take quite a while for closed eBay listings to be imported into the Sales -> Transactions page. If you wish to purchase insurance for an item that has not showed up yet, just file a support case using the appropriate link on our help page and we'll apply the insurance via our back end.

We appreciate you using Auctiva Shipping Insurance=)

-Mike

2/14/0611:42 AM

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