Reply to "Complaint Auctiva fails to warn us of known errors"

auctivamikedAuctiva Customer Support Manager

Hi Bev5,

I'm sorry to hear of your frustration surrounding this matter. Although we sometimes warn all our users of certain technical issues that are particularly widespread, we do not feel it is practical to notify all of our users about every technical issue we are currently investigating for a variety of reasons.

However, as I mentioned when responding to your previous post on the subject earlier today, we currently have your case on file with respect to the issue and will notify you as soon as the issue has been addressed or any other pertinent information becomes available.

We appreciate the constructive feedback.

-Mike

3/18/134:09 PM

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