Consignor Payout Report NOT working

The only reason I need Auctiva software is to keep track of consignors and to create accurate payout Reports in a timely manner.

I reported a problem with Payout Report months ago and it is still not fixed. Auctiva does NOT follow my fee schedule and continues to add in eBay Listing fees which it should not do (I charge a flat % rate and do not add in any eBay fees). I have to massage the report by hand and delete the invalid fees. This is bad enough.

Now I cannot even produce that report. I get an error message "Error
We apologize for the inconvenience. Due to the high volume of requests at this time, your request took longer than expected to process. Please retry your request again. If you continue to receive this error, please contact technical support referencing ID# 65ad65ba-47b0-4ac2-bc9d-98c93126b148. Thank you."

Of course I cannot get a live person to answer the phone. So my consignors will have to wait or I will have to try to figure out what I owe them by hand - arrrrgh!
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