Still NOT working and they refuse to refund this month's fee since I used it to post auctions! Big deal - I can use many services to list stuff but what I am paying Auctiva for is to produce an accurate Payout Report.
They don't seem very motivated to fix this, so I have been looking for another software company but no luck there - unless I want to pay a percentage of my sales. And I refuse to do that. It costs nothing extra to process a $10 item than a $1,000 one so why should I pay 100 times extra. And no guarantee that I would not experience different problems creating Payout Reports.
Since Blackthorne is almost dead, I need a reliable inexpensive alternative or else I will just have to quit selling consigned items.