Reply to "Constant Lack Of Response From Auctiva"

silverfawkesApprentice

I received a confirmation as I usually do for the support case I filed and as usual I have not received ANY response. This doesn't just happen during the busy holiday season it happens year round. I noticed the change in service with all of the changes that have been made to your software and templates. It is EXTREMELY frustrating to not be able to talk to anyone by phone or email.

This is the request I recently made:

Re: Templates won't come up so I can complete my Listing

Auctiva | Dec 03, 2019 01:28PM PST
Thank you for submitting your request. We have received your request and are working on responding to you as soon as possible. If you have any additional information to add to this case, please reply to this email.

12/6/199:03 AM

<ul id="{%=id%}ButtonGroup" class="button-group h-popup-buttons even-button-group even-1">
    <li id="{%=id%}Okay_buttonContainer"><a id="{%=id%}Okay" href="javascript:void(0);" class="button success no-margin-bottom h-alert-modal-ok-button" role="button">OK</a><script type="text/javascript">
        (function() {
            function {%=id%}Okay_click(event, data) {
            {%=id%}Popup.hide();
        }
        
                $('#{%=id%}Okay').on('click', {%=id%}Okay_click);
        })();
    </script></li></ul><a href="javascript:void(0);" class="close-reveal-modal" aria-label="Close Modal">&#215;</a><div class="last-modal-focus focus-utility-element" tabindex="0"></div>
</div>
<script type="text/javascript">
        (function() {
            {%=id%}Popup = new SS.Popup.ModalPopup('{%=id%}');
        })();
    </script>

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Re: Templates won't come up so I can complete my Listing

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