Hello again,
Thanks for getting back to us.
I checked into our support system and see that there is a support case from your account with the title that you mention that received a reply yesterday afternoon. When I check the Check Support Case area of your account, the case shows the reply which you should also have received at the email address on file with your Auctiva account.
As for the issue you note in the case, this typically occurs if a user is using an older link or bookmark to reach our site and is reaching the site from an HTTP link instead of an HTTPS link, which causes the issue you have described with the template selector. You can resolve this by removing any old links or bookmarks you may have to reach Auctiva and navigating to the site manually so that you reach the main page using the HTTPS protocol and then log in to your account. You can then make a new bookmark or link and you should be able to use the template selector as usual.
Again, apologies for the delayed response, we are responding to cases as rapidly as we are able.
- Craig