Hi hysteriaNY,
Thanks for making us aware of the difficulties you are experiencing.
We have recently been receiving reports from a number of Verizon internet users who have been encountering unusual slowness and/or timeouts while using our website so, if you are indeed a Verizon internet user, I believe you are being impacted by this issue as well.
I actually just posted a comment about that issue on the following thread in our Community forum, so I recommend checking there for an overview of the current situation: https://community.auctiva.com/e...5609321/m/6967032766
If you are not using Verizon internet, please let me know and I will come up with another way to work with you on this given that you are unable to submit a support request.
We apologize for any inconveniences this may be causing!
-Mike