Reply to "CORRUPTION IN CONSIGNMENT STUMPS AUCTIVA ENGINEERS"

Hi Community,

I just received an update on this issue from our engineering team and am pleased to report that we were able to update our system such that consignment items should no longer become corrupted in this manner when you create new consignment listings from existing listings for the same consignor and select the “Create a new consignment item for this consignor” option.

Unfortunately we were unable to fix the consignment items that were corrupted due to this issue while this was ongoing so those will remain in the same state, but at least you should not encounter this problem with future listings.

If you notice any remaining problems of this nature moving forward, please don't hesitate to let us know by filing a support case from the "Help" tab on our site. We apologize for the inconveniences this issue has caused.

-Mike
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