Reply to "Counter problems again."

auctivamikedAuctiva Customer Support Manager

Hi Candy,

Thanks for helping to bring this issue to our attention. There was a period of a few days last week during which we were experiencing a technical problem that was causing the Sellathon counters not to be added to some listings that they were selected for. That problem was resolved last Friday so any listings posted after that should have had the counters added to them automatically.

If you posted items while that problem was ongoing and they still don't have the counters in them, our support team should be able to run a command on your account to get those counters added to your auctions. If you would like them to do that, please customer support using the web form on the following page: http://www.auctiva.com/help/requesthelp.aspx

-Mike

4/6/094:51 PM

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