Reply to "Counters"

auctivamikedAuctiva Customer Support Manager

Hi candy,

Thanks for helping to being this issue to our attention. Yes, we are experiencing a technical problem that is causing the "Hits" column on the Active Listings page not to be updated for certain users and/or listings. I haven't received a definitive ETA as to when this issue will be resolved, but I suspect we'll have it corrected by the end of the week.

If you are using the "visible" counters, you should still be able to see your hit counts by visiting your auctions and reading the totals of the actual counters. However, if you are using the "hidden" counters, you'll have to wait until we get to the bottom of this to see this data.

If you have any additional questions or concerns, please feel free to contact our customer support team using the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike

11/5/087:23 PM

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