Reply to "Counters"

auctivamikedAuctiva Customer Support Manager

Hi Community,

Update - While we were never able to find a problem with our code that would account for this behavior, based on feedback we have received from customers (or lack thereof) the past couple days, it seems likely that this problem is no longer occurring.

We ended up updating the hit counts for the users who filed support cases manually and it seems like that may have caused them to start updating automatically again. However, we will definitely be interested in investigating this situation further if the problem is still occurring.

If you are still experiencing this problem, please let us know by contacting our customer support team using the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike

11/20/084:35 PM

<ul id="{%=id%}ButtonGroup" class="button-group h-popup-buttons even-button-group even-1">
    <li id="{%=id%}Okay_buttonContainer"><a id="{%=id%}Okay" href="javascript:void(0);" class="button success no-margin-bottom h-alert-modal-ok-button" role="button">OK</a><script type="text/javascript">
        (function() {
            function {%=id%}Okay_click(event, data) {
            {%=id%}Popup.hide();
        }
        
                $('#{%=id%}Okay').on('click', {%=id%}Okay_click);
        })();
    </script></li></ul><a href="javascript:void(0);" class="close-reveal-modal" aria-label="Close Modal">&#215;</a><div class="last-modal-focus focus-utility-element" tabindex="0"></div>
</div>
<script type="text/javascript">
        (function() {
            {%=id%}Popup = new SS.Popup.ModalPopup('{%=id%}');
        })();
    </script>

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