Counters

How come the counters don't work for us in the UK?
I have 'Counters - Hidden' selected in Account Preferences and either 'Sellathon Counters' or 'Hidden Sellathon Counters' selected in the lister. No combination of these settings will produce a working counter.
I have to then go into eBay and edit each listing in turn in order to have a visitor counter.
Am I doing something wrong, or is this some kind of Auctiva 'Feature'?
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