Crazy Insurance Form!

I am new to insurance on this site but have been using Auctiva for years. I have just filed a claim for some sunglasses that were lost in the mail FORTY FIVE days ago. It has been so long (because I HAD to wait this long to file a claim) and I'm sure the buyer is going to think I am some crazy person who wants them to attest to something on some form that probably isn't even in their language and that threatens to send them to prison if they lie! I can't even get people to write me back when I have a question about their address! Much less to fill out a form!
How do you guys handle this? If the person never fills it out- (never checks their email, can't read english, can't remember the transaction, isn't registered on eBay anymore) then we're just out of luck???
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