Hi poly-cotton-candy,
I was able to find the support case that you filed about this issue and, given that the “Custom Item Specifics” link was not showing up for you at all, I believe you are most likely encountering the same problem as the initial posted who started this thread.
I am pleased to see that you have since been able to work around the issue by switching from Chrome to Internet Explorer but, if you are still encountered the same behavior in Chrome, I suspect you may have the Ad Block or Ad Block Plus add ons installed on Chrome and that they are preventing the “Custom Item Specifics” link from loading.
Assuming that is the case, you should be able to resolve the problem within Chrome by disabling either of those add ons you may have installed either entirely or just for the Auctiva.com site.
If you need further assistance with this issue, please feel free to follow up with us through your open support case and we will be happy to continue working with you.
-Mike