Hi Daren,
I'm sorry to hear about the trouble you are having. We have been swamped with support cases as a result of the recent technical problems we've been having, so the typical response time is definitely longer than we would like at the moment. It is also possible that you have not heard back from us because you tried to contact us using a method other than our support system.
In any event, if you are selecting the counter option when creating your listings through Auctiva and cannot see the counter in the listings once they are posted, I suspect you may be choosing the "hidden" version of the counter.
When you post your listings with the "hidden" counter selected, you won't actually be able to see the counter on the eBay listing page because it will be hidden in the description HTML. You can view the number of hits your listings with the "hidden" counters have received by looking in the "Hits" column on your Auctiva Active Listings page.
If you selected the visible version of the Sellathon counter when creating your listings and the counters still did not show up, please feel free to contact our customer support team using the "File a Support Request" link under the "Help" tab within your account once we bring the Auctiva site back online.
-Mike