Hi BobWho7,
Thanks for contributing to our forum. The older version of the description editor which is enabled within your account is not compatible with Internet Explorer 10.0 so, provided you are using the Internet Explorer 10.0 browser, I believe this behavior must be a result of this compatibility issue.
In order to be able to create (and view) your descriptions using the Internet Explorer 10.0 browser, you will just need to update your account to use the newer description editor we have available - which can be done by mousing over the “My Account” tab within your account, selecting the “Account Preferences” option, checking the box next to “Use Design Editor v2.0” in the Listing Management section and then clicking the “Update Account Preferences” button below.
Since this particular issue is specific to the Internet Explorer 10.0 browser, as trinkets mentioned, you should also be able to work around the issue by using either the Mozilla Firefox or Google Chrome browsers instead.
The latest versions of these alternate browsers can be downloaded at no cost using the links in the Latest Browser section of our Help page located at: http://www.auctiva.com/help/faq/most-commonly-asked/
I hope this helps. If you need any further assistance with your account, please feel free to contact our Customer Support team by mousing over the “Help” tab within your account and selecting the “File Support Case” option.
-Mike