Please please please stop saying "everything" is a browser issue and to clear the cookies and cache.
It isn't even appropriate to assume that every issue is related to everything but Auctiva. Too many people are having issues here....it is not everyone else's browsers or their cookies or their cache.
Get rid of the standard scripted responses to address problems. They are, in most cases lately insulting and many of us have told you that we do all that prior to even stating we are having an issue.
It just wastes time....in many cases days because that is the only answer we are getting and it isn't the correct answer and it isn't resolving the issues.
And why not just help people on the boards. Support tickets are answered in order according to other support personnel.....so it taking days to get a response to a support ticket is due in part to referring everyone to file a support ticket.
Use the boards. Share the information. Then responses may actually help other people and will cut down on the response times if a support ticket needs to be filed.