Hi maizeysmom & nautyboy,
I'm sorry to hear of your frustration. I have seen some behavior with the description similar to what both of you have described with the latest release candidate of Internet Explorer 9.0, so I'm curious if either or both of you are using that web browser. I'm not aware of any other issues on our side of things that would explain the behavior.
Since Internet Explorer 9.0 is not an *official* version yet, we will not be able to do anything to address this compatibility issue. However, if the issue were still to exist once Internet Explorer 9.0 is upgraded from a release candidate to a full version, we would certainly address the issue as soon as possible.
If you are indeed using the Internet Explorer 9.0 release candidate, you should be able to work around this problem by switching to the Mozilla Firefox browser or rolling back to Internet Explorer 8.0, which is the latest full version of Internet Explorer.
The Firefox browser can be downloaded free of charge from http://www.mozilla.com and Internet Explorer 8.0 can be downloaded from http://www.microsoft.com/windo...worldwide-sites.aspx
If either of you are already using Internet Explorer 8.0 or Firefox, or continue to encounter this problem after switching to one of those browsers, please feel free to send us an email at support@auctiva.com indicating that you cannot use the support request form and we will follow up with you via email.
-Mike