We all have been having issues for the last couple/few months (JUST READ THE BOARDS HERE AND YOU WILL SEE) and you received one of the scripted responses which they make even if tons of people have complained on the boards and or facebook too.
This weeks BIG issue is/was not being able to log in and getting error messages....and they are very much aware of it. There were also several other issues. It to is posted here on the boards in a couple of places. It, as well as others, still was occurring AFTER the "fixes".
So you are not alone.....and we all hate it and feel the exact same way
Auctiva has been doing a lot of "fixes".....all be it temporary fixes, so issues tend reoccur frequently.
For now...since this is the busiest time for us sellers, all you can do for now is to try to work around these issues as best you can....like the rest of us.
You can ask any of us here when you have an issue and if we can help with telling you about a work around to use for now we will be happy too.
Unfortunately that is about the best you can expect.
Merry Christmas to you too