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Reply to "Did Not See It Coming!"

Originally posted by rubberduckproductions:
I seriously doubt that anyone manning a Live Help desk has the authority to make any changes to the rules at ebay.

In fact, from my dealings with Live Help... I think they have a knowledgebase that they copy and paste their responses from, and it often has little or nothing to do with the questions asked.

Those are bots that are answering Live/Dead Help Questions.

I ALWAYS preface any contact with Live/Dead Help with: Let me have your supervisor.

And if it sounds like canned/copied pasted responses from the supervisor, I state let me have your supervisor.

Or if you have a store, you can call your store rep and hear a human voice.
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