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Reply to "Dimensions are blacked out & not allowed to update unless I go lg package"

It says Parcel post in both postings on this problem.
In this thread I posted and in the Previous post 5 days before it stated Parcel post.
Read back to my post in this thread that states Parcel post.
You continued after that to pretend there still was no problem.

And I got this reponse auctiva

Posted Tuesday, 8/30/2011 8:00 AM
Hello again,

Thank you for following up with us regarding this matter and I apologize for the inconvenience caused.

I would like to inform you that this is already a known issue and our Engineering team is working on it to resolve it. At the moment I am not sure when this issue will be resolved.

However, in the meantime, the workaround is to enter the dimensions with "Parcel Post" selected is by indicating "Large Package". If you don't indicate this package size, then you should not select "Parcel Post" so that you can enter the dimensions and post the listing. Once active, you can revise it on eBay to add "Parcel Post".

Or for the time being try to post your listing(s) directly from eBay.

We appreciate your patience in this regard.

If you have any additional questions or concerns pertaining to your Auctiva account, please feel free to let us know, and we’ll be happy to continue assisting you.

Sincerely,
Auctiva Support.
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