Reply to "discription disappears"

auctivamikedAuctiva Customer Support Manager

Hi candswarren,

I’m sorry to hear about the difficulties you are experiencing. Although I cannot be certain what is causing the behavior you have described without reviewing the listing in question, it is possible your description is not showing up on the preview page because the text color matches the background color in the template you are using.

If that is the case, you should be able to resolve the issue by selecting all of your description text within the editor and choosing a new color from the “Text Color” menu. If you set the Text Color to automatic, your text should appear in recommended color when using templates with dark backgrounds.

If you are unable to resolve the issue in this manner, please contact our Customer Support team by mousing over the “Help” tab and selecting the “File Support Case” option and we will be happy to continue working with you on this.

-Mike

5/14/134:01 AM

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    <li id="{%=id%}Okay_buttonContainer"><a id="{%=id%}Okay" href="javascript:void(0);" class="button success no-margin-bottom h-alert-modal-ok-button" role="button">OK</a><script type="text/javascript">
        (function() {
            function {%=id%}Okay_click(event, data) {
            {%=id%}Popup.hide();
        }
        
                $('#{%=id%}Okay').on('click', {%=id%}Okay_click);
        })();
    </script></li></ul><a href="javascript:void(0);" class="close-reveal-modal" aria-label="Close Modal">&#215;</a><div class="last-modal-focus focus-utility-element" tabindex="0"></div>
</div>
<script type="text/javascript">
        (function() {
            {%=id%}Popup = new SS.Popup.ModalPopup('{%=id%}');
        })();
    </script>

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