This isssue has been around for over 6 months, it appears the engineers could care less. Neither inkFrog, turbo lister, bidstart, bonanza, nor any one else has this issue as well as others.
Maybe your engineers should talk to them or possible the engineers should be replaced with someone that can do the job.
I am very disappointed with what Auctiva has become and that they could care less about issues brought up.
Before long no one will have to worry as all the users will leave and all Auctiva staff will be looking for work.
That's what happens if no one cares!