Hi greenpixey,
Your token generation failed and the following error message was returned:
"An eBay account with your eBay username already exists, but belongs to a different user. Do you have multiple Auctiva accounts?"
Please file a support case about this issue using the appropriate link on our help page and our support staff will assist you.
http://www.auctiva.com/free_auction_software_help/help.aspx
-Mike