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Reply to "Do I need to make any changes on Auctiva before I am switched over to Ebay Managed Payments?"

Hello again,

it sounds like you are not fully enrolled in Managed Payments yet on the eBay side as there is definitely a change on the listing creation page of your Auctiva account after you are enrolled on eBay and have generated a new token.

The listing creation page of your Auctiva account will appear differently in the Checkout Options area where it will show that Managed Payments has been enabled. When you expand that area of the lister you will see a checkbox (which is checked and cannot be unchecked) that shows Managed Payments is being used.  If you are not seeing this after generating a token it is unlikely that your eBay account has completed the transition.

Note that this change is an eBay change, and while we have updated our tools to accommodate it, we will not be able to display the Managed Payments option in your account until your eBay account reflects that and you then generate the token.

Unfortunately, the display of your checkout options is entirely under eBay's discretion and they may opt to only allow the payment methods to show at checkout.

If you can confirm that your eBay account is fully enrolled in Managed Payments and the option on the lister still has not changed, please file a support case with the details of what you are experiencing so our agents can review your account directly.

 - Craig

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