So, if a potential customer contacts you to talk about an item, and they are a total a-hole, do you block them to prevent future problems?
I was contacted by a past customer, looking for a particular product. She was semi-rude in the first email she sent (where is this item, blah blah blah). I just ignored her tone, gave an explanation (they had just ended), told her the items would be relisted today, etc. She emailed me right back, snapped my head off, told me that she was going to buy from someone else because "time was of the essence." I had told her about some Easter items that I will be getting next week, and she made some rude comment about how Christmas is also coming up, but she doesn't care.
I deleted her emails and didn't respond. Grumpy lady. My husband thinks she is just trying to stir up trouble. Do you think I should block her?