Ebay is obviously clueless, understaffed, etc, etc on how to handle all the disputes they've been getting. I've read of them refunding a buyer for an item not received, even tho the seller had delivery confirmation. It's definitely a nightmare..all you can do is hope for the best

here's the link to the 'rules'
http://cgi6.ebay.com/ws/eBayIS...ing=buyer+protection
here's another one that may help
http://pages.ebay.com/help/buy...olving-problems.html