Reply to ""eBay Insurance Change Takes Effect ""

jeaniebMember

quote:
Originally posted by AuctivaEditor2:
You can read "eBay Insurance Change Takes Effect " here. Reply to this message to discuss it.

If we, the sellers, pay for the insurance and the item arrives broken, the buyer expects a full refund + their shipping cost they paid. Does USPS refund both those costs to me, the seller or just the value of the item? Also, what is the process or procedure to recoup our money through the insurer if we don't have the package to take to the post office to file a claim. Do we have to depend on the buyer to file the claim or do they have to return the broken item to the seller? If that's the case, then we have to also pay for return shipping? What proof is required for a buyer to demand a refund for a broken item? I just refunded purchase price + shipping to a lady for her broken lamp and how do I know it was really broken? I'm very confused and would appreciate any help understanding this. Thanks! Jeanie

9/23/097:16 AM

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