I absolutely agree with Smugglersblues. I have encountered the same problems with Ebay and their lack of care for the sellers. Every time I express a concern to them I get the response "without buyers we wouldn't have sellers" Well if we are not selling, there is nothing to buy! The feedback and whole DSR rating system is so flawed it is not even funny. Feedback is such an integral part of being a seller, yet buyers either do not leave it or threaten you with negative unless you bend over backwards and sideways for them, BUT they do not have to follow your listing policies regarding payment or return items, etc. My listings are very meticulous and I probably over specify things and when I don't, I provider TONS of pictures, but yet all it takes is 1 person to be annoyed and give you a low rating and BOOM you are already at risk of losing your seller status and discounts. My favorite is the Shipping & Handling, we get marked low for what the post office charges for shipping because the buyer thinks it's too high. I give exact quotes down to the ounces and still have people leave me low marks on this. Back to feedback, it's soooo important but yet it's soooo not accurate. I could do 1000 transactions in 3 months but if only 25 people leave feedback, it first of all doesn't reflect how much I truly sell to let people know and secondly without those feedbacks, my number is smaller so if anyone is leaving me a bad DSR or even a negative feedback, I get socked majorly. (this has happened to me in the past) I have made several requests to have Ebay show the number of transactions vs feedback number so people can see that people just don't leave feedback. Along with that, if buyers choose to not leave feedback, the seller should get an automatic positive and 5 star rating, this would help balance out the ruthless buyers who like to threaten or leave you bad DSR's because they get to be anonymous. I often wonder how I have a 1 or a 2 from someone when my feedback is all positive - WHY? - because they can remain anonymous and therefore it's fun to screw up the seller's good standing and not bring a true issue, if they even have one, to the seller's attention. Finally, well not really because I have alot more to say but will leave it with this.... BUYERS SHOULD NOT BE GETTING FEEDBACK! We can not leave them negative when they are rude, threatening, or don't pay. They refuse to give a seller feedback until they get theirs because they did their part and paid. Yes, they paid, for this they get a star??? This is giving people a false sense of security as well. Say you have a person who has bought 1300 items on Ebay and have 1000 or more in feedback and then they start to sell, it looks as if they are a good seller with a 100% score, misleading.