I had someone file on me recently that she had not received in Russia. She had not left very many red feedbacks. But reading feedback she left for others she had been refunded 13 times in LESS than a month which does not even include the ones you filed on but did not advertise in feedbacks. I wrote her and said, I find it awfully strange that 13 refunds which you advertise in your feedback in less than one month, that has to be a record. Needless to say the next day claim was DROPPED!! And she left good feedback (shocked me).
I then called ebay and mentioned ALL of the refunds that she advertises and supposedly they are going to "watch" the account (which I know is a joke).
Ebay is frustrating. I really think Auctiva should jump into ebays spot!! Ebay wants to dump smaller sellers, Auctiva could take them. I have sold on bay 8 years+ and find each year they become more seller unfriendly. While not perfect, they are sure the best game in town that I have dealt with.