Melanie,
I checked our records and your Auctiva account with username "Jugglingmum" already has a valid token associating it with your eBay account with username "jugglingmum". Since the store window in your listings is associated with this specific Auctiva account, I strongly recommend you continue using this account, rather that any new one you may have created. If you would like further assistance with this issue, please file a support request using the appropriate link on our help page: http://www.auctiva.com/free_auction_software_help/help.aspx
Rideacowboy,
Can you please let me know the case # of the support case in which you have been corresponding with our of our representatives regarding this issue? I'll see what I can do.
-Mike