Hi,
I just tried to get the html using netscape and it didn't work, so I switched off mynorton for 5 mins and tried again with netscape and it worked !
so, norton is causing the html pop up not to show, it must be blocking it.
do you know how I can add this part to norton to allow it to show up everytime, without switching norton off everytime i want to access this part of auctiva.
By the way, thanks for the help, I was scared to switch norton off, but glad I took your advice, at least now I can pinpoint what the problem is.