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Reply to "Editor not working? Text size, fonts, positioning keeps changing!"

Hi Community,

Thanks for letting us know about this. There were some changes made to the way formatting code was rendered when we moved to a newer version of the description editor with our last major site update, but I am not aware of any issues that would cause problems formatting text that is created directly through our description editor.

The issues described in this thread sound like they are most likely being caused by improper formatting code in the background of your descriptions. If that is the case, I recommend highlighting your description text in the "Standard" version of the editor and then clicking the "Remove Format" button along the top of the editor toolbar, which has an icon of a rectangular eraser on it.

When you go through this process, the result should be that all of the formatting code behind the description will be removed and you should be able to reformat your description as desired using the tools provided on our description editor toolbar.

If you have any trouble with this process, or if you observe circumstances under which the editor is not producing the correct result, please feel free to let us know by filing a support request using the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike
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