No, there is no progress. They do not seem to care. I've been at this for three days. After finally getting the reps to understand the question and/or goal I got the same line about future consideration. Same thing with the free 3x relistings.
Auctiva doesn't seem to care if sellers are wasting their time manually doing things. I signed up for a trial. With all the limitations I'm having a hard time seeing how this is better than file exchange for free. The site is geared towards small sellers who don't know any better and are fooled by the gloss.