Hi Community,
Update - While the problems described on this thread should no longer be occurring, if you posted listings while this problem was ongoing, the resulting active listings may end up looking incomplete (like the preview of the listings would have appeared).
If you have active listings that are affected in this manner, you should be able to restore their proper appearance by revising them via the following process:
1) Locate your listing in your Saved Listings folder.
2) Click the "<HTML> icon to the right of the item on your "Saved Listings" page
3) Select All and copy the html in the popup window.
4) Locate the item on eBay and click the "Revise Item" button.
5) Scroll down to the "Description" section and then click the "HTML" tab above the description editor.
6) Delete the existing description HTML, paste the copied HTML in its place, and save your changes.
If you have any other questions or concerns regarding your Auctiva account, please feel free to contact our customer support team using the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx
-Mike