Reply to "error messages"

auctivamikedAuctiva Customer Support Manager

Hi bluebirds15,

I am not aware of any current technical difficulties on our end that would explain why you are (or were) unable to upload images, but Java did release an update yesterday (version 7 update 51) which caused a number of users to encounter various issues with the Auctiva Uploader - even some who did not install the update.

If you are still unable to use the Auctiva Uploader at this time, I recommend confirming you are using the latest version of Java (and update if necessary) from the following page of their website: https://www.java.com/verify/‎

If you are already using the latest version of Java, or if you are still unable to upload successfully after updating, please contact our Customer Support team directly from the “Help” tab within your account and we will be happy to continue working with you on this.

-Mike

1/16/1410:26 AM

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