1. My Internet Explorer is flagging Auctiva as malware, is this a known issue?
The presence of malware on the Auctiva servers became a known issue on Thursday morning. This caused Google to flag Auctiva as a dangerous site. Our Systems Engineers identified the location of the malware and immediately began working to isolate the infected servers and resolve the issue.
On Monday the 23rd Auctiva.com was taken offline temporarily as we rebuilt a portion of our server network. In the early morning hours of Tuesday the 24th, we brought Auctiva.com back online with a reduced number of servers, and are in the process of adding more to our network to improve site speed.
During the period the site was offline, Auctiva Checkout, and our users’ scheduled listings, images, templates and scrolling galleries remained available in eBay listings.
2. What is the malware that caused the problem?
The trojan that had infected some of Auctiva's servers, called Adclicker, is classed by security specialist Symantec as a "very low risk". It is programmed to drive artificial traffic to certain websites. It is used by malicious hackers to boost clicks to online advertisements or inflate web statistics for monetary gain.
3. Is it ok to log into Auctiva?
Yes, it is safe to navigate the Auctiva.com site. As of Tuesday, the 24th, Auctiva.com was brought back online. Google has rescanned our site and given it a clean bill of health. Google works with an organization named StopBadware.org to warn users about potentially malicious websites that are infected with viruses and Trojans.
“We were committed to bring Auctiva.com live only when we were confident that we could provide the same level of safety and security that we have provided to our customers over the last 10 years, “ says Kevin Kinell, VP of Engineering. “We took the appropriate and responsible corrective action. Normal operation has since been restored and there is no risk to users visiting any portion of the auctiva.com site.”
4. Should I list with Auctiva?
You should absolutely list with Auctiva. Auctiva has over 10 years of experience in the online marketplace. With hundreds of thousands of registered users, Auctiva remains a trusted eBay partner posting millions of eBay listings every month.
5. What listings are infected?
Specific listings were not “infected”, but rather, listings that were available during Thursday afternoon through Saturday morning, who included a supersized image from Auctiva could have spread the malware. It was necessary for the user to click on the supersized image, which directs the user to the Auctiva server, to be exposed to the malware.
6. Do we need to regenerate tokens?
Users do not need to regenerate tokens. However, it is best practice to change your passwords to any internet site you use on a regular basis. This would include updating your Auctiva and eBay password. If you update your eBay password, you should then also regenerate your token.
7. Is my checkout affected?
No. The servers housing the checkout were not affected with the malware.
8. Can buyers be affected?
Buyers are no longer affected in any way. However, if a user clicked on an Auctiva supersized image during the period between Thursday afternoon and Saturday morning, it is possible they would have been infected. If they were using the latest version of reputable antivirus software, they would have avoided contamination.
9. Are Daily Deals affected?
Daily Deals could have been affected in the same manner of any listing during Thursday afternoon and Saturday morning. If a user clicked on an Auctiva supersized image during the period between Thursday afternoon and Saturday morning, it is possible they would have been infected. However, if they were using the latest version of reputable antivirus software, they would have avoided contamination.
Original Post