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Reply to "Feedback on ebay"

I always send a personal note thanking them for their business indicating that their item has been shipped. In that note I indicate that I highly value my 100% Feedback Rating and strive to provide excellent customer service. Then I add a blurb asking that they provide positive feedback timely as this lets me know that they have received their package and are happy with their purchase. Any problems, please contact me immediately before leaving neutral or negative feedback. Good communication solves most any problem. If you are selling quality merchandise and honest about any flaws, you will rarely have any dissatisfied buyers. In 5 years I have only 2 bad transactions and I just ate it and refunded their money rather than have them leave negative feedback. My return feedback is about 98% and I still maintain 100% Feedback after 5 years of selling.
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