HI- I don't think you are being ignored by members, it is probably not used by the people that are active on forums. I do not use it or would be willing to help. I do my feedback through ebay. I do not use the excel in your other post either. (tried it a couple of times with no success so gave it up)
Perhaps someone from Auctiva can help you out? Maybe a note to support, but make SURE you clear your cache and cookie jar

first...and let them know you have done that!