Hi Wanda -
you are most welcome.
We're continuing to look into this to ensure that there isn't some sort of intermittent issue on our end, but I'm glad to hear you were able to get your query submit to us properly, I can see that it is currently in our support queue.
I will post back to this thread if we are able to determine that there is an issue on our end. Please don't hesitate to post here again should you encounter similar difficulty filing any support cases.
Thanks again for responding so promptly.