Reply to "FILED SUPPORT REQUEST, NO RESPONSE!!"

wayoutwestMember

@OP - if you need a hand with finding the problem, and if you have XP, find me on Windows Messenger

Start / Programs / Windows Messenger
or Start/Run and then put in: C:\Program Files\Messenger\msmsgs.exe

You'll have to create a hotmail addy (if you dont already have one), but it will walk you through it.

Once we're both online and connected, you can then send a Request for Remote Assistance to me and once you do that, I will be able to see your screen remotely and with your permission, will be able to move your mouse to find/fix the problem.

You'll see everything that I do, and will be able to kill the connection at any time. It wont let me do anything that you wont see. like I said, it simply lets a person see what your monitor is displaying and use the mouse. you see the pointer move, what I click on, etc

My Windows Messenger ID is: wayoutwestusa@hotmail.com

7/2/069:01 AM

<ul id="{%=id%}ButtonGroup" class="button-group h-popup-buttons even-button-group even-1">
    <li id="{%=id%}Okay_buttonContainer"><a id="{%=id%}Okay" href="javascript:void(0);" class="button success no-margin-bottom h-alert-modal-ok-button" role="button">OK</a><script type="text/javascript">
        (function() {
            function {%=id%}Okay_click(event, data) {
            {%=id%}Popup.hide();
        }
        
                $('#{%=id%}Okay').on('click', {%=id%}Okay_click);
        })();
    </script></li></ul><a href="javascript:void(0);" class="close-reveal-modal" aria-label="Close Modal">&#215;</a><div class="last-modal-focus focus-utility-element" tabindex="0"></div>
</div>
<script type="text/javascript">
        (function() {
            {%=id%}Popup = new SS.Popup.ModalPopup('{%=id%}');
        })();
    </script>

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