To Auctiva employees:
Do I need to provide a tracking number to file a claim for Auctiva insurance? Or do I just need a USPS receipt or proof of shipping that I have sent out the package (e.g., online records for paying for postage and printing out the shipping label)?
Right now, I have not had any problem with lost or damaged package when I shipped packages out with Auctiva insurance. I ship most of my stuff (i.e., books, DVDs, CDs, software) via Media Mail. Before Auctiva, I used to pay a little more (about $0.50 more) to get a Delivery Confirmation tracking number for each package. Now, with Auctiva insurance, I completely skip the Delivery Confirmation and save myself and the buyer the $0.50. That means right now my packages with Auctiva insurance have no tracking number. I only have the post office receipts (with the addressees' cities and zip codes on them.) I plan to execute most of my shipping online -- which means in the future, I will only have online receipt for postages.
So, if a problem comes up with a shipment, and it does not have a tracking number, but it does have a receipt as a proof that I have paid for the postage, will that be sufficient to file an insurance claim at Auctiva?
P.S. If I need to buy an additional tracking number in order to file a claim for Auctiva insurance, that means I will need to get Auctiva insurance ($1.30) PLUS a tracking number ($0.60 for Delivery Confirmation). If I just get the regular USPS insurance, then I will not have to pay another $0.60 for Delivery Confirmation because USPS insurance already comes with a tracking number. Buying a $1.30 insurance plus $0.60 tracking number would cost the buyers too much.
Anyway, please let me know the requirements for filing an insurance claim. Thanks.
Thank you.
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