Reply to "Filing Insurance Claim: do I need a tracking number?"

ktchongMember

quote:
Originally posted by ktchong:
Yet another problem: Please allow me to buy insurance for eBay Item number 6472556601. The buyer made the first payment on 1-15-2006 but did not include the "optional" insurance. Insurance is optional for US buyer but not international buyer like him. So I refunded the entire amount, told him to include the insurance, and sent him a new invoice.

He made the second payment just today (1-20-2006). But Auctiva still shows that payment as being made on the 1-15-2006, more than two days ago. So now I can't buy the insurance. Please allow me to buy the insurance or get it for me.

Also, you guys need to fix Auctiva so it will properly recongize a refund and repayment. Thanks!

Same problem again, with item number 8255137513. Buyer did not include insurance in his first payment, I refunded the payment and had him pay again with the insurance, and it took more than two days. Please purchase insurance for 8255137513. Thanks.

2/6/061:13 PM

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