Reply to ""Forced to Offer Free Shipping?""

jaderockMember

quote:
Originally posted by leok:
quote:
Beef up your terms of service to clearly state that the buyer assumes all responsibility for loss or damage to goods shipped free

Bad, bad advice - as eBays & Paypal's policy does NOT allow this to be enforced. You MUST use tracking otherwise the buyer will raise a dispute and win every time!

This applies even to off eBay sales if paid via Paypal.

Bingo...you've nailed it on the head. Sellers are responsible for delivery of the item. If it's lost or damaged, the seller takes full responsibility.

Auctiva giving bad/misinformed advise is just as bad as ebay forcing policies on it's sellers. You guys are the "solution" therefore your staff should've KNOWN this important fact. It has never changed in the 10+ years I've been on ebay.

7/6/0912:20 PM

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